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Company: HDE123

Thank you for shopping with HDE123. We aim to provide fast, reliable, and affordable shipping for all RIG tools and automotive workshop products. Please review the details below to understand our shipping process.

1. Processing Time

  • All orders are processed within 1–3 business days after payment is confirmed.
  • Orders are not processed on Sundays or holidays.
  • For large orders or special-order items, processing time may be extended. We will notify you in advance if additional time is required.

2. Shipping Methods & Delivery Time

We ship worldwide using trusted carriers such as DHL, FedEx, UPS, EMS, or other logistics partners depending on destination and shipping method.

Estimated Delivery Times:

  • Express Shipping: 3–7 business days
  • Standard International Shipping: 7–20 business days
  • Sea Freight / LCL / Bulk Orders: 15–45 days depending on destination port

Delivery times are estimates and may vary due to:

  • Customs inspection
  • Local postal delays
  • Weather conditions
  • Peak-season congestion

3. Shipping Costs

  • Shipping costs are calculated based on weight, size, destination, and shipping method.
  • Shipping fees will be displayed at checkout (if applicable) or provided in your order quotation.
  • For wholesale or large-volume orders, we offer discounted freight rates.

4. Customs, Duties & Taxes

  • Import taxes, duties, and customs fees are not included in product prices or shipping fees unless otherwise stated.
  • Customers are responsible for paying any applicable taxes or charges imposed by their country.
  • HDE123 is not responsible for delays caused by customs clearance.

5. Order Tracking

Once your order has been shipped, we will provide you with a tracking number via email or message.
You can track your shipment through:

  • Carrier tracking website
  • Our customer service team (upon request)

Tracking updates may take 24–48 hours to appear online after dispatch.

6. Shipment Delays

We are not responsible for delays caused by:

  • Courier issues
  • Customs inspection
  • Incorrect shipping address provided by the customer
  • Force majeure events (weather, strikes, lockdowns, natural disasters, etc.)

However, we will do our best to assist you in resolving any delivery issues.

7. Damaged or Lost Packages

7.1 Damaged Packages

If your order arrives damaged:

  1. Take clear photos of the package and damaged items.
  2. Contact us within 48 hours of delivery.
  3. We will work with the carrier to resolve the issue and arrange a replacement or refund.

7.2 Lost Packages

If tracking shows your package is lost or has not moved for an extended time:

  • Contact us, and we will assist in filing a claim and offering a suitable solution.

8. Incorrect or Incomplete Address

If the shipping address provided is incorrect:

  • Re-delivery or reshipping fees will be the responsibility of the customer.
  • HDE123 is not liable for lost shipments due to incorrect address information.

Please double-check your address before submitting your order.

9. Split Shipments

To ensure faster delivery, your order may be shipped in multiple packages depending on stock availability or warehouse location.
You will receive separate tracking numbers if applicable.

10. Contact Us

If you have any questions about shipping, delivery, or tracking, please contact us: